Donation Refund & Cancellation Policy
This policy explains how SAPREC handles donation errors, duplicate payments, refund requests, and cancellation requests for recurring monthly donations.
Last updated: 17 August 2026
About this policy
Donations to SAPREC are voluntary contributions that support seabird rescue, rehabilitation, medical care, feeding, conservation, education, and related SAPREC activities.
SAPREC uses PayFast for online donation payments. SAPREC does not store your card number, banking password, CVV, or full payment instrument details on this website.
1. Once-off donations
A once-off donation is intended to be processed once for the amount selected or entered by the donor.
If you believe a once-off donation was submitted incorrectly, duplicated, processed for the wrong amount, or made without your authority, please contact SAPREC as soon as possible so that the transaction can be investigated.
2. Monthly recurring donations
A monthly donation is a recurring donation. The selected amount is intended to be processed monthly through PayFast until the recurring donation is cancelled.
You may request cancellation of future monthly donations by contacting SAPREC using the details below. Please provide enough information for SAPREC to identify the recurring donation, such as your name, email address, donation reference, and the approximate donation amount.
SAPREC will confirm when the cancellation request has been processed. A payment that has already been processed before the cancellation is completed may require a separate refund request and review.
3. Errors and duplicate payments
If you believe that a donation was duplicated, processed incorrectly, or made in error, please contact SAPREC as soon as possible.
Where available, please provide the donor name, email address, payment or donation reference, transaction date, and amount. Do not send card numbers, CVV values, banking passwords, or other payment credentials to SAPREC.
4. Refund requests
Refund requests are reviewed case by case. SAPREC may need to verify the donation, donor details, payment status, payment-provider information, and reason for the request before a refund can be approved.
Nothing in this policy is intended to limit any rights that may apply under South African law.
5. Refund processing
Where a refund is approved, SAPREC will use the appropriate payment-provider or banking process for the original transaction where reasonably possible.
Refund processing times may depend on PayFast, the donor's bank, the original payment method, transaction verification, and banking processing times.
6. Contact SAPREC
For donation cancellation requests, duplicate-payment queries, incorrect-payment queries, or refund requests, please contact SAPREC:
Phone: +27 82 364 3382
Address: 39 Voorlopersingel, Mossdustria, Mossel Bay, 6500
You may also review SAPREC's Terms & Conditions and Privacy Policy.